Current studies revealed that nearly 70% of consumers will look at customer reviews before they buy from a company. Therefore it is vitally important for you to get as many customer reviews as possible for your business. Here are three powerful tips to get your customers to say great things about you and help your business become the talk of the town.
1. Mobile Customer Reviews – Capture the Moment
Did you know that 65% of the people in the United States aged 14 and up own a smartphone and are using them every day? Most of them are constantly using the really cool features these phones provide.
They are consistently going to their favorite review sites before visiting any type of local business to find the best places to go. As a business owner, you need to understand how important it is to capture the moment right when they are using their mobile devices and collect a positive review from them.
2. Mobile Customer Reviews – Get It While It’s Fresh
While that positive feeling is fresh, encourage that person to post a review about the experience they just had. They are more likely to write a positive review when presently inside your business.
Most customers tend to forget to leave a review after they leave your business and start doing other things before they eventually go home. Furthermore, the excitement they experienced at that moment of doing business with you has more than likely went away.
Now you know that the majority of your customers have a lot of mobile apps that they love to use, so when you encourage them to leave a review on their mobile device, they are not only helping you build a positive online presence, they also get a chance to have fun playing on their phones again.
3. Mobile Customer Reviews – Quick and Easy
Customer reviews have the power to drastically increase your sales. For example, here is how your potential customers find your business: they are usually out and about looking for a local business to immediately visit or quickly call.
When they search for reviews, if you have any, your company should show up in the search engines. However, if you have very little reviews or none at all, you could be losing out on a lot of potential business.
You must understand that people will do business with those they know, like and trust. Reviews help them to trust doing business with you because of what other people say about you.
Getting customer reviews can be quick and easy. You can create professional looking cards or appointment cards to give to customers at checkout that provides instructions to rate and review your business. This is an effective way to get your customers to take action and leave you a review!
Putting QR Codes (Quick Response Codes) on the cards makes it easy for your customers to leave a review. All they have to do is scan your QR Code and your review page will show up right on their phone. They can leave a review while they are still in your place of business.
You have to get people saying positive things about you if you want more people walking through your doors. Getting customer reviews is one of the most important elements in establishing trust and a good reputation with your clients.